Return

About Our Returns Policies

 

Quality Mart.com Return Policy:

Items shipped from including Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Quality Mart Global Store Return Policy:

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. quality mart will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Baby Items

  • Baby items can be returned within 90 days of receipt of shipment.
  • Baby products Fulfilled by quality mart qualify for free return shipping. If the item detail page includes “Free Returns” messaging, the product is eligible for free return shipping.
  • If your return is not a result of an error, we won’t refund the original shipping fees.

Clothing and Accessories

  • You can return clothing and accessories up to 30 days after the delivery date.
  • Free Returns are available for select clothing. You’ll see “Free Returns” messaging on the detail page for items that qualify.

Jewelry and Watches

  • Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won’t be accepted for return.
  • Free Returns are available for many Jewelry & Watch items. You will see “Free Returns” messaging on the detail page for items that qualify.