Customs Clearance Fee

Quality Mart Global Store offer customers customs duties, taxes and fees (“Import Fees”) estimation during checkout and customs clearance on your behalf for certain eligible countries and regions.

Calculating Fees

When you order products from Quality Mart Global  for shipment to countries or regions outside of the U.S., UK, or EU countries or from Quality Mart Global Store for shipment to the U.S. or other countries, an estimate of the Import Fees will be levied on those items in your order. With your authorization, these funds are used by the carrier or another agent to pay the Import Fees on your behalf (or the recipient’s behalf) to the appropriate authorities of the destination country (“customs clearance fee”). The payment of import fees is the responsibility of the importer and is levied based on the laws of the country into which the products are being shipped.

Import Fees Deposits will vary depending on the selected shipping method. The Import Fees Deposit is an estimation of the taxes and duties that may apply and isn’t an actual calculation. Customs regulations and tax rates applicable to certain goods may change between the date the taxes and duties were estimated and the applicable taxes and duties on the date of import into the destination country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.

Duties and taxes are calculated according to the shipping destination’s customs regulations. Typically, this calculation is based on our product price and shipping, before any promotions. This allows destination country customs authorities to obtain the accurate import duties and taxes owed to them based on the actual value of the goods.

If the actual Import Fees are less than the Import Fees Deposit collected by us on your behalf, you’ll automatically be refunded the difference to the payment method you used for the order. You’ll receive a notification e-mail confirming the amount of the refund. The process takes 60 days from the shipment date.

Note:

  • The cost to ship items from each product category to international destinations varies by item, shipment, and shipping option.
  • The above terms also apply to the shipment of any replacement product that might be shipped if there’s a problem with the original shipment. If you return a product to us, you’ll be the exporter from the original shipping destination and will be responsible for compliance with all export laws of that country or regions.
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